In your return package please include: 

~ A note telling us what the problem was (or copy of the email)
~ A note stating whether you would like a refund or an exchange for another item. 
~ If you do not include a note, you may not be refunded! 
~ Please allow up to 3 weeks to receive your replacement or refund.

We are dedicated to maintaining attentive customer service and provide you with only quality goods. We hope you have been and will be happy with our products and services.
 

TIPS
See the Testimonials for additional customer input. 
Most people like to leave the small end cap on during use, this creates a suction on the back stroke. 
Customers report using their hand to restrict airflow at the bottom of the device to increase sensation. 

Preparation For Use

Remove the top cap and pull out the gel insert. 
Wash the gel insert with warm tap water. 

Place the gel insert in warm water until the desired temperature is reached. 
DO NOT warm the gel insert in the microwave, serious injury may result. 

Shake the excess water from the insert and put it back into the plastic canister. 

Apply water soluble personal lubricant to yourself, the orifice opening and the inner canal of the gel insert. Liquid, water soluble lubricants tend to allow a more slippery glide than a thicker (jelly style) water soluble lubricants. Friction may irritate the skin. 

Not recommend: natural oils as lubricants (soybean and/or vegetable). 

Cleaning and Storage

After use, remove the gel insert from the plastic canister and run hot tap water through it to remove fluid deposits. 
To disinfect use rubbing alcohol. 
Towel dry or air dry the gel insert. The gel insert will feel tacky or sticky after washing - this is normal. To restore the original silky feeling of the insert, powder it with cornstarch. Powdering it is not necessary to care for the insert.

Using soap or detergents to clean your gel insert will deteriorate the surface of the gel insert, resulting in a tackier feel. 

To properly re-position the gel insert inside the plastic canister, reach through the small end of the canister and pull the insert down into place. 

March 2003
Jens from NY writes:

"After 18 years of marriage, I needed something like this! It's like being with another woman! This thing feels real, I am very happy with the FleshLight! It took me about 2 or 3 minutes to figure out what worked best for me (end cap a little loose). After that, I tried to hold off cumming for a while, and I couldn't! I am no "Minuteman", but I could not hold back! I tell you, I recommend this to all men, married, single, problems with the wife, no problems with the wife, this is a GREAT product! !" 

  March 2003
Zehl from VA writes:

"Oh my God, this is the best thing I've ever had in my entire life. I've tried so hard to simulate an ass like this for years, and nothing has compared! THANK YOU for this wonderful product that lets me enjoy my own fantasies in the SAFETY and COMFORT of my own room! And the best thing is, it NEVER says no!" 

  March 2003
Blaine from Cleveland writes:

"I'm a 24 yr old virgin so you can imagine how excited I was to receive my FleshLight in the mail. In fact, I almost used it in the car on the way home. I knocked the bottom out of it so times in one night that I woke up with it the next morning. This defiantly isn't your dads pocket pussy. The feeling was wonderful and I have decided to break up with my right hand. I plan on keeping my left hand to tickle my balls. I found that you can tighten the rear cap to give your fleshilght a lovely sucking action. This is the best piece of ass I never had. Thanks FleshLight!!." 

  January 2003
Dom writes:

"At first I felt as though this novelty item was quite pricey... but after a few uses, I'm happy I bought it! The FleshLight gives me such intense 
orgasms, I haven't even used my hand since I've received it! Thank-you, FleshLight! " 

  January 2003
M from CT writes:

"I was a bit of a doubting Thomas at first,but after using the FleshLight,I doubt no more!!It truly is amazing!!I'm looking forward to many hours of enjoyment with your product.Kudos! to the people who designed this product!! yes you may use this testimonial" 

  January 2003
Dave writes:

"I thought I would have to use your product at least once before I was sold on it. I opened the package, touched the surface and...WOW! Guys, I swear to you, this is a great product! When you get it and touch the material with just one fingertip you will know this is something 
special! " 

  January 2003
Tom writes:

"Your product is great. I paid over $60,000 to GET RID OF a woman that didn't feel 1/2 as good. The best part? No nagging, no headaches, no water retention...and no spending money at the mall." 

  January 2003
Beach Patrol writes:

"I just wanted to say, I just recieved your product, and although I wondered if this thing could be for real, well in 2 days I have found out how real it is...Best thing next to the real thing I have had in some time. Its nice to have an alturnitive method to sexual gradification....My prayers have been answered" 

  January 2003
Jon in Austin writes:

"Man, your FleshLight is incredible. Since I got mine about 3 months ago, I've used it every chance I get and I've never had a bad (or even mediocre) orgasm. It's a great toy. " 

  January 2003
Shane writes:

"My girlfriend got me a FleshLight for Christmas because she is away at college for most of the year. She asked me how it felt after I used it, and I told her it felt so good that I couldn't last as long using the FleshLight than during regular sex! She said she was glad she finally got me something that I would get plenty of use of! For the guy that is tough to buy gifts for, this is THE gift! Thank you FleshLight! " 

  January 2003
Johnny writes:

"I just received the FleshLight an hour ago- out of the box- and into use, this thing is AMAZING. Man really has come a long way with materials, this feels REAL! (no pun intended) If you are looking for the real deal- don't hesitate, this was money well spent. It was so intense that I felt one of my nuts hurt! YIKES! " 

  January 2003
John writes:

"Now THIS is a practical application of modern technology! I haven't cum like this since I was 20. It's like a blow job and a long, 
deep fuck at the same time. I'm ordering one for a friend. It's the gift that keeps on giving. " 

  January 2003
Rich writes:

"I just recieved my FleshLight, it is AWESOME! Thank you so much for marketing such a great product, I know I'll be using mine a bunch! Thanks again. " 

  March 2002
Steve writes:

"I first bought a FleshLight over a year ago and continue to enjoy it immensely. I love my beautiful wife of 20 years, but she enjoys sex 2 or 3 times a month and I like to orgasm every day unless I'm sick, preferably 4 or 5 times. Thanks for helping bridge the gap between our preferences. I purchased a 2nd FleshLight about 6 months ago, and noticed a slightly softer feel and a nicer scent. I think your product is the best of it's kind in an industry that is mostly hype. Congratulations, and feel free to quote me." 

  March 2002
Anonymous in Bradenton, Florida writes:

"Wow. I must say I ordered your product because curiosity got the better of me. I can honestly say that I am glad I made the purchase! The FleshLight feels incredibly realistic. Orgasms are explosive and long lasting when using the FleshLight. I will never masturbate without it again, if I can help it. Guys, do not hesitate to make this purchase, you will be glad you did. Thanks! " 

  March 2002
Anonymous writes:

"all I have to say is this... WHEEEEE! " 

  March 2002
Rob writes:

"When I placed my order for your product I was very skeptical, having tried other products that were, well, less than gratifying if not outright painful. But when I recieved your product the first thing I noticed was the weight of the package it came in. Then when I opened it and felt the texture and the softness of the material, I immediately noticed it's potential. Now, after trying your product I can't say how impressed I am with it! In fact, the first 2 times I tried it I laughed out loud at how incredible my new toy was! I just wanted to thank you and let you know that I think if I had paid 3 times the price for it it would still have been a bargain. That's not BS. Feel free to use my location and name if you choose to use this thank you letter as an endorsement. " 

  March 2002
Anonymous writes:

"Thank you very much! I have been away from my long term lover for over 9 months and have gone through some serious withdrawls. Seriously, I really want to thank you for making something erotic that makes a man feel good. My sensuality is so important to me, but in this day and age it's TOO MUCH of a health risk to jump around from partner to partner. So at leaat I can hold out for my sweetheart till her return. Once again, thank you, thank you, THANK YOU! " 

  March 2002
Anonymous writes:

"I love the FleshLight. I use it almost every day. It's warm supple flesh makes me sooo horny. " 

  January 2002
Anonymous writes:

"Dear Interactive, 
I had to write to tell you. Thank you for your wonderful product, I have now used it over 100 times and it is still perfect. Some 12 months ago my wife had a back injury that is still healing, the resultant injury has made intercourse impossible since then and for some time to come. She is self sufficient sexually with the use of a vibrator but felt inadequate for me and hand jobs were her attempt to keep me relieved. In addition she knew I had to relieve myself in whatever way I could, I was embarrassed to do it in bed by myself, so she occasionally gave me hand jobs. One night over 3 months ago she commenced giving me a hand job and when I was ready to come she suddenly stopped, got up and came back with a warmed, pre-lubricated pink lady FleshLight. She slid it right onto my erect penis. I cannot describe the incredible sensation, it was mind blowingly realistic. She told me it was her present to me to thank me for not minding her using her vibrator. She wanted me to have my own sex toy for better sexual relief and she asked me to try using it. I needed no encouragement in fact I came after 3 pushes into it. She found the whole sight of me pushing into it very erotic. She asked use it as frequently as I wished with or without her but to promise to tell her after I had reached 100 uses. Three nights ago I demonstrated my 100th time for her. She asked me was I happy sexually with the lack of intercourse and I told her honestly that my FleshLight is a perfect replica of intercourse with her, I imagine I am in her when using it. This has made her very happy as she now feels no guilt with her own means of sexual relief. Again thank you and good luck! " 

  January 2002
No name, no initials, just a Random College Guy...

"Well, I'm one of a dying breed: the 18-year-old virgin. It did not thrill me, then, when my girlfriend decided that 'saving ourselves for marriage' would be the best course of action. I was pleasantly surprised, though, when she had a FleshLight sent to me. I don't have any experience from which to draw regarding the 'realism' of the product... but I can say that, Interactive Life Forms should be renamed St. Peter's Toys, because I think I've died and gone to heaven." 
 

SHIPPING
Shipping costs within the U.S. & Canada are billed at $7.50 per unit for ground. 
If you choose EXPRESS during check out the actual shipping costs May be higher. If that occurs you will be notified via email as to the exact cost.

P.O. Boxes 
Shipping to P.O. Boxes will be handled through U.S. Mail. 

We ship using Private Carrier and U.S. Priority Mail. In all cases, you will be notified via email when you order has shipped.
 

International orders
We ship to countries outside the United States. Current shipping rates outside of the United States vary according to the country.

Orders shipped to countries other than the United States are shipped via U.S. Mail.  If the shipping costs exceed the amount paid by the customer, you will be notified via email as to the actual costs.

Please provide special instructions/suggestions for International shipping in the comments section of the online order form. We will do our best to accommodate. 

We are not responsible for customs confiscation, customs fees or customs taxes. The shipment manifest will state "Stress Relief Products". 

How will this charge show up on my credit card? 
   The charge will show on your credit card as "ClearCard". 

Am I going to be put on a mailing list if I order from you?
   No. We will not send you any email, catalogs, junk mail or sell your information to anyone. 

Do you contact us for any reason beyond fulfilling our order? 
   No. We DO NOT and WILL NOT contact you for ANY other reason than to process your order. We will only contact via email.  In the event we need to contact you with a fulfillment/billing issue and your email bounces back or is undeliverable, you order will be Voided and payment refunded..

Are your packages shipped discreetly? 
   Yes. We ship in a plain brown cardboard box. There are no other markings besides a return address label which simply says Ron Brenco and our return address. If you choose to order other products, your FleshLight will be boxed and shipped with them. Again, plain boxes, Private Carrier or US Mail. 

Will the FleshLight work for me if I've got a really big cock? 
   Yes. If it's not too big to fit into another person, it's not too big for the FleshLight. We haven't found a guy yet who couldn't fit into our standard FleshLight.